Customer Service
Freight Carrier and Options Available:
Equipment purchased from this site is delivered via Motor Truck Freight services. The carrier selected is based on the best possible service and rates to your area. A forklift may be needed if a loading dock is unavailable. An additional charge may be assessed for drop gate or inside delivery. We offer you a fixed cost shipping rate per item. See each item for actual freight charges. If you require a substitute delivery method please contact us to work out the details. You may select a carrier of your choice and have the shipping charges billed directly to your account. To find out more information about this option please contact us prior to ordering.
Return Policy:
A return authorization is required prior to returning any product. Full refunds are offered including shipping if the product is determined to be defective upon inspection after receipt by our technicians. Low battery level is not considered a defective product. Products returned for any other purpose is considered “without cause” and will be subject to a 15% restocking fee and all actual transportation charges both ways. Original shipping charges may have been subject to a promotional discount and will not reflect the actual shipping applied when a product is returned without cause. Please contact us by phone or email to request a return authorization prior to any return actions. Shipper is responsible to insure proper packaging to protect against any product damage while in transit.
Warranty:
All products are warranted against defects for a period of 90 days from receipt. Replacement parts are provided at no cost after the defective part is returned and determined to be defective.
Battery Life:
Many of our products use batteries as a power source. The life of batteries is variable and is dependant on use and charge maintenance. It is always best to keep a battery at full charge. We recommend that units requiring batteries have the battery charger connected at all times when the devise in not in use. This will insure the batteries are fully charged and ready when needed.
Battery Charge:
The amount of service time available from a single charge on batteries is difficult to predict given the wide variety of jobs these machines are designed to perform. Units that are self propelled and equipped with lifting capability place a greater demand on batteries than those with only powered lift. Often a custom tool is designed to work with our line of GoLifts. When these tools also require power from the on-board batteries some additional battery power reserve may be needed.
Factors that impact the life of a single battery charge include travel distance, loads lifted, usage cycles and accessory tools. Weather can also have an affect on battery life. Cold weather tends to drain power supply quickly.
When it is expected that a GoLift of any of our battery powered machines will be used in heavy duty cycle conditions it would be best to consult with us prior to placing your order. In this way we can discuss your specific application and determine if greater battery capacity is needed.
GoLifts are designed to perform under normal conditions on a hard floor of roadway surface. The maximum incline for an operating surface is 5%. Operating on inclines will reduce the life of a battery charge as the motor is asked for greater power output.
Drive Tires:
Standard drive tires are pneumatic or inflated drive tires. Maintaining proper inflation will increase battery life. Optional hard rubber drive tires are available. The hard rubber drive tire is an aluminum hub with molded rubber surface. Hard rubber drive tires are suggested if the machine will be operated where tire puncture is a possibility or where very precise load placement is a concern. An example of this would be when the GoLift is fitted with a tool handler and used to position dies while during installation on CNC machines, injection molding machines or any other precise positioning.
Operators manual:
A copy of the GoLift operator’s manual is available prior to ordering and can be supplied in PDF file format. If you have questions about the operation or safety considerations we suggest that you download the manual prior to ordering. Make sure you ask any questions you have about any or our material handling machines prior to ordering. Do not place an order until you are comfortable and satisfied that your selection will be able to operate safely in the intended use area. Remember, our goal is to provide you with the perfect solution for your material handling needs.